Business Verticals: Collections Service

Services offered for collections:

I. Outbound Call Center

  • Frontend, Midrange and Written off Collections, based on calling intensity on accounts
  • Specialized Skip Tracing Services through use of effective internet tools
  • Awareness and On boarding of Customers
  • Effective communication and negotiations with customer demanding settlement

II. Inbound Call Center

  • Query resolutions for customer
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III. Field / In person Visits to Customer

  • Referrals – Frontend & Midrange
  • Pick up
  • W/off, Skip Tracing
  • Effective communication and negotiations with customer demanding settlement

IV. Management Information Services

  • Productivity MIS - Agents Level – Telecalling and Field
  • Call Monitoring
  • Call Evaluation
  • MTD – Agency wise / Caller wise / Collector wise
  • Standardized Trail Codes and uploads
  • Performance and Projection reports

V. Collection Process Engineering and Designing

VI. Receipt Management Process

VII. Audit Process





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